30-Day Return Policy
We want you to love your purchase from kimayajewel.com. If you are not satisfied, or your item arrived damaged, you can return it within 30 days of delivery.
What Can Be Returned
Items must be unused, in the same condition you received them and in their original packaging. Personalized and custom-made orders cannot be returned.
How to Start a Return
Email us at kimayainc82@gmail.com or call +1-469-922-6449, or open a return request directly from your order. We will confirm your return and tell you where to send it.
Where to Send Your Return
USA
Shikhar Jain
7421 Frankford Road, Apt 823
Dallas, Texas, US 75252
Europe
Kimaya INC-Warehouse
Andreas-Huger-Gasse 6-1-36
Wien, 1220, Austria
United Kingdom
Kimaya INC-Warehouse
30 Elmbank Avenue
High Barnet, London, United Kingdom EN5 3DS
Store Credit
Once we receive and inspect your return, we will let you know when your store credit is approved.
- Product value: You receive store credit equal to the product value, excluding original shipping charges.
- Return shipping: Your return shipping cost is also issued as store credit when you provide proof of the expense.
- Using your credit: Store credit can be redeemed on any future purchase at kimayajewel.com.
Important Notes
- Original shipping charges (if any) are non-refundable.
- Store credit is issued only for authorized returns with tracking details provided.
- Please pack items securely. For self-shipped returns, we recommend a trusted courier service.
For full details, see our Refund Policy. Questions? Email kimayainc82@gmail.com.