30-Day Return Policy

We want you to be completely satisfied with your purchase from kimayajewel.com If for any reason you are not, we gladly accept returns within 30 days of delivery. Here's what you need to know about our return process:

Returns Accepted

We accept returns on most items, excluding personalized or custom-made orders.

Return Process

To initiate a return, please contact our customer service team at kimayainc82@gmail.com or call us at +1-469-922-6449. Our team will guide you through the return process and provide you with a return authorization (RA) number.

Time Expectations

Once your return is approved, please package the item securely and ship it back to us within 30 days of receiving your RA number. Returns received beyond this period may not be eligible for a refund.

Refund

Upon receiving your returned item in its original condition, we will process your refund promptly. Please note that shipping fees are non-refundable unless the return is due to an error on our part.

Contact Us

Have questions or need assistance? Contact our customer service team at kimayainc82@gmail.com or call us at +1-469-922-6449.